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Technical Sales & Service

Your Partner From Beginning to End

As an RIA Certified integrator trained to support ABB®, FANUC®, and Motoman®, Rimrock’s number one priority is to exceed customer expectations.

In order to accomplish this, we have assembled a team of service technicians with expertise in industrial robotics and PLC-based control systems.

Supporting Die Casting, Foundry, and Forging industries with next-day part shipment, maintenance, training, and technical assistance, our goal is to get your production process up and running quickly and sustainably.

Automation Technician Field Services

Rimrock technicians have years of experience in robotic programming for metal manufacturing and are available to assist you in minimizing downtime and maximizing OEE.

Field services include:

  • Robotic programming for ABB®, FANUC® and Motoman® products
  • Allen Bradley®, Siemens® and Mitsubishi® PLC integration
  • Installation and startup services
  • Robot and application-specific training

System Upgrades & Repairs

Rimrock has a variety of services to help you address periodic maintenance and repairs for optimal performance and equipment life.

Services include:

  • Retrofit kits and upgrade services for ladles and reciprocators
  • Repair services on-site or at Rimrock’s factory
  • Plant audits for existing equipment
  • Worldwide coverage

Support & Spare Parts

We stock a wide variety of spare parts and can provide you with the expertise and guidance you need to solve your equipment issues in a timely fashion.

Services include:

  • Inside sales and parts specialists
  • Phone service support
  • Same-day shipping of stocked spare parts
  • Preventative maintenance service plans
  • Equipment rebuild services

Factory Trained & Authorized Distribution

With deep metalworking roots and expertise, we are a premier support provider and distributor for some of the industry’s most recognized brands, including:

  • ABB (value provider of systems and spare parts)
  • FANUC (authorized systems integrator)
  • Allen-Bradley (factory dealer).

 

Preventative Maintenance Programs

Don’t let demanding production schedules and an overburdened staff keep you from routine equipment maintenance. From motor to end of arm, and valve pack to spray tip, Rimrock can help you evaluate your equipment quickly and easily so you can address small issues before they become big problems.

410 Reciprocator Program

Includes replacement of drive belt, grease bearings, verification of proximity switch adjustment and operation, PLC and HMI software updates, as well as inspection and recommended repairs for linkage, horizontal base, and spray manifold.

305 Ladle Program 

Includes replacement of upper and lower chains, pour shaft and bearings, and counterbalance spring, grease bearings, gearbox oil change, verification of proximity switch adjustment and operation, evaluation of adjustable arm, and dipper position cameras, PLC and HMI software updates and inspection and recommended repairs.

Other programs available include 405, 457, and 458 ladles, robotic preventive maintenance, spray wands, atomizers and accessories.